Special Conditions of Assignment

1. Orders
Orders for translation, localisation, and/or transcription services must be submitted by email. On request, the Supplier provides a binding cost estimate prior to order confirmation. However, the Supplier reserves the right to modify such cost estimates if it deems it necessary. In this case, the Supplier immediately informs the Client.
The content of the order (languages, delivery dates, etc.) is only valid when it has been expressly confirmed by the Supplier. If the Client does not indicate a delivery deadline, the order will automatically be executed chronologically, i.e. in order of arrival.
If draft files are submitted for translation, localisation, or transcription, any changes or additions will be treated as additional orders.
If an original is modified after the assignment has begun, adjustments to the processed file will be billed according to the hourly rate for reviewing. If the text includes images or a significant number of complex or unusual formulae, tables and other numerical presentations, which must be retyped, there will be an additional formatting charge.
Order cancellations must be promptly notified in writing. All services already performed and any other costs and expenses will be billed to the Client.

2. Services
The lead time for the assignment runs from the date of the quote, as signed by the Client and confirmed by the Supplier, until delivery of the corresponding services. The assignment will be performed on the Supplier’s premises. The Supplier undertakes to keep strictly confidential all information made available to them before, during or after completion of the services ordered. On request, all original copies will be returned to the Client.
The Client agrees to provide the Supplier, before and/or during the assignment, with all materials and information deemed necessary to the proper performance of the services, and answer any questions from the Supplier aimed at achieving this purpose.
The base price will incur a surcharge in the following cases:

Urgent jobs (delivered the same day or requiring work in the evening after 6 pm, at weekends or during public holidays): a 50 % increase will be applied.

Time-consuming jobs (e.g. handwritten or non-editable texts, texts that are difficult to read or contain complex formatting, or poor audio files): a 10 % increase will be applied.

A down-payment may be requested for any order, the amount of which will be notified to the Client.

3. Delivery
Files are delivered by email free of charge.
Any complaint in respect of the quality of the services ordered (unless based on differences in style or interpretation, or on inconsistencies or ambiguities due to the original file) must be brought to the Supplier’s attention in writing, within 5 business days of delivery. Be aware that any amount invoiced will still be payable. The Supplier only commits to correct any error reported.
Upon expiration of this 5-business day period, any services performed shall be considered as finally accepted by the Client. Any confirmation of receipt made by post, fax or email is acknowledged by the Client as a conclusive proof.
Except as otherwise provided, the Supplier’s responsibility shall be limited strictly to the net amount of the purchase order.

4. Payment
For individuals, payment is required before performance of services, and companies are required to pay within 30 days of invoice date. Payments are made by SEPA bank transfer or PayPal. Only French corporate clients may pay by check. For large orders the total amount is divided into multiple advance payments corresponding to multiple deliveries.

Terms and Conditions of Sale